In the event of an emergency, the public safety dispatcher is often the first line of contact between the public and first responders. Dispatchers must be the calm voice amid chaos as they listen to the caller and best determine what emergency services they need, and relay that information to police, fire or emergency medical services.

TRAITS OF A DISPATCHER:

• Good communication skills
• Ability to multitask.
• Dedication to teamwork
• High morals, character, and integrity
• Good judgement
• Emotional self-control
• Active listener
• Problem-solving skills
• Critical thinker
• Patient and calm under pressure
• Thick-skinned
• Empathy
• Dedicated     
• Levelheaded